nano duo replacement sunhood fabric

mountain buggy nano duo replacement sunhoods_black
mountain buggy nano duo replacement sunhoods_silver
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nano duo replacement sunhood fabric

Availability:

Available now, order today

$89.99 NZD
Free shipping on orders over $50!

mountain buggy

SKU:

Product Code: na2hoods_v1

Customer Reviews

Based on 2 reviews
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Zoe Reoch
Disappointing customer service

Trying to figure out why my review keeps being deleted/hidden on website. My previous review is missing, disappointed that it has either been taken down or not posted.
I have been trying to contact customer service over my sun hood which they sent one that was not compatible with my year of stroller (2022). The sun hood they sent was 2018, which apparently has different Velcro than the newer models so it doesn’t stick to the 2022 Velcro. There is an adapter kit (which is not in stock in the warehouse either) which is never mentioned on the website. I have been passed between multiple reps trying to get an answer as to what is happening with my order, is it being replaced? Are adapters being sent? I’m at a loss of what to do now as my order was made in July and it’s nearing end of August. Severely disappointed by the service received and starting to give up hope that it will be fixed.

Hi Zoe,

Thank you for your review and feedback. We apologise for any confusion or frustration with your recent order for the nano duo™ replacement sunhood fabric.

We understand your disappointment and, unfortunately, due to the unavailability of stock in our warehouse, we had to ship the part from our China warehouse. This caused additional delays.

Once again, we apologise for any inconvenience this has caused, and we appreciate your patience as we worked to resolve this issue.

MBx

S
Samantha

Only after 10 months low usage the item had come apart again and looks tatty

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