frequently asked questions
Once your order has been processed and despatched by our warehouse, you will recive a shipping confirmation email. This will include a link to your package tracking number so you can check on the status of your delivery.
At this point, you have as much information as we do when it comes to the final delivery. For the fastest response to any questions, please contact the appropriate courier partner.
No, unfortunately we can only deliver to a physical address. Buggies are big!
We'll aim to despatch your order within two business days. At times this may be a little longer and we thank you for your patience.
For delivery time frames, please read our shipping information.
Please contact the courier partner identified on your shipping confirmation email.
Once we hand your pacel to them, they are contracted to perform the final delivery and usually have more information than we do!
You will not be charged additional fees by us.
Your region may or may not levy duties, taxes or fees payable by you, when you get your goods. Any such fees are your responsibility to cover.
No, we can't stop it. Once your order is processed its on its way!
Once your payment is fully processed via your chosen payment method, you'll receive an order confirmation email. Please allow a few hours for this to happen as different payment methods may take a little longer than expected at times.
If you don't receive your confirmation as expected, please check your spam folder and finally contact us via the contact us form.
Please refer to our warranty policy here.
Your product will be covered for manufacturing faults for up to one year from date of purchase. An extendable warranty is available with registration of your brand new product or by additional purchase if you register within 30 days of purchase. You can register your product using the product registration form.
If you have any problems with your product, contact our customer care team through our warranty claim form.
To register your products, please complete the product registration form.
When you register your products within 30 days of purchase, you instantly gain an extended warranty valid up to 2 years after date of purchase and you'll be invited to purchase an additional 3rd year of warranty cover.
Please refer to our Returns Policy here.
A Mountain Buggy gift card is the perfect gift solution. A pre-loaded gift card with either NZD $25, $50, or $100 that can be used to purchase anything on our web store.
A Mountain Buggy gift card can only be used on the store purchased. For example, if your gift card was purchased on our New Zealand website, it cannot be redeemed on the Australian website and vice versa. As such, if you wanted to purchase a gift card for someone in another country, please ensure you purchase from the gift card user’s own country.
Gift cards expire after 3 years from date of purchase in New Zealand.
Gift card amounts are preset to convenient denominations that offer a range of values. You can purchase multiple vouchers if you wish to make up a certain figure. To see the amounts available, they can be seen on our gift card page here
On purchase, your gift card code will be emailed to the address used to purchase the gift card. Check your spam folder if you do not see the email. No email? Contact us here
If you're unsure what amount is left on your gift card, please contact us here or on our live chat. We can check the remaining balance on your gift card, along with its expiry date. Please have the last 4 digits of your gift card code on hand when inquiring.
Any items available on our webshop can be purchased with a gift card. Please note that gift cards can only be redeemed in the region they were originally purchased in. (As such, if you wanted to purchase a gift card for someone in another country, please ensure you purchase from the gift card users own country.)
Yes, you can use as many gift cards as you want on an order.
Yes. If the total order amount exceeds the balance of the gift card, you can simply use a different payment method to pay the remaining balance.
All gift card purchases are final and cannot be returned or refunded under any circumstances. Gift cards are under no circumstances redeemable for cash.
While $100 is the maximum amount you can put on a single gift card, you can purchase multiple gift cards that add up to your desired amount.
Once a gift card is generated, the amount on the said gift card cannot be increased, however, you can purchase additional cards as needed.
We’ve very sorry to hear about your gift card. Unfortunately, we cannot replace gift cards if their code has been stolen or misplaced. We can, however, resend the code for unused gift cards to the original purchaser’s email address.
Afterpay allows you to purchase from nz.mountainbuggy.com online store and pay later in 4 easy interest-free instalments.
To pay with Afterpay:
- Add your items to the cart
- Select Afterpay as the payment option at the checkout
- Signup or use your existing Afterpay account
- Once approved, we will despatch your order
No, there is no interest payable by you
Yes, there is a maximum order of $2000 NZD when using Afterpay on nz.mountainbuggy.com
Full terms & conditions are available at http://www.afterpay.com/terms
Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.
Select Afterpay as a payment method (or visit the website).
You can register as you complete your purchase.
Returns are subject to our Return Policy.
For approved refunds, Mountain Buggy will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.
There is no interest payable by you if you place an order using Afterpay.
Afterpay is available as an online payment method and requires login credentials for authorisation. As such, our team members are unable to place an order on your behalf using Afterpay.